Although you have access to the full range of skills and expertise available from the Applications Team, to ensure we deliver the most effective support possible, a specific Technical Account Manager from within the team is assigned with primary responsibility for your site. This Technical Account Manager is responsible for pro-actively supporting your installation.
Your Technical Account Manager will visit your site for a complete review of your progress through discussions with both the system users and the management responsible for your system.
With our main objective being to help you develop the use of SolidWorks within your organisation, working with your Technical Account Manager you define the schedule and agenda for these inclusive days.
Typical ‘Development Days’ could be spent mentoring users on the application of new tools in the software, reviewing and improving existing processes or simply a days troubleshooting.
Working together to uncover your short and long term business goals we are able to tailor a specific program for your business, timetabling events such as Training Programmes, Legacy Data Migration, Implementation Schedules, Software Automation, Business Systems integration and a complete PLM strategy.