We recognise that comprehensive and effective customer support services are essential in ensuring that you maximise the benefit gained from your investment in SOLID Applications. We take pride in the contribution we make towards your business success through the provision of efficient and effective training programmes, fast response to software queries from your system users, and ongoing enhancement and development of your installation.
Access technical support services 24/7 using the SolidWorks Knowledge Base via Support Anywhere. This service gives you access to the extensive SOLIDWORKS Knowledge Base and the SOLIDWORKS Customer Forums and is available all day, everyday.
Please call our customer support line on 0121 544 1400, where your call will be logged in our industry leading CRM system Salesforce.com for tracking purposes. Our support team are available 9am to 5:30pm Monday to Friday.
Using GoToAssist from Citrix Online, SOLID Applications support team have the ability to look directly at your computer screen, via the internet. This means we can easily diagnose any problems that you may be having. In addition to this, we can even take control of your computer (with your permission) so that we can demonstrate the solution to your problem directly in front of you.
As part of your support agreement with SOLID Applications, you may have been given access to our Customer Portal. Powered by Salesforce.com, a leading CRM database provider, you have the ability to view all support calls logged against your company and even log new calls 24/7. You also have the option to search our own knowledge base for problem solutions. If you would like access to this service, please contact your Account Manager.