{"id":3467,"date":"2015-09-21T13:34:30","date_gmt":"2015-09-21T12:34:30","guid":{"rendered":"http:\/\/www.solidapps.co.uk\/blog\/?p=3467"},"modified":"2015-11-03T14:59:41","modified_gmt":"2015-11-03T14:59:41","slug":"solidworks-support-monthly-news-september-2015","status":"publish","type":"post","link":"https:\/\/www.solidapps.co.uk\/blog\/2015\/09\/solidworks-support-monthly-news-september-2015\/","title":{"rendered":"SOLIDWORKS Support Monthly News \u2013 September 2015"},"content":{"rendered":"<p>Welcome to this new edition of the SOLIDWORKS Support Monthly News, coauthored by members of the SOLIDWORKS Technical Support teams worldwide.<\/p>\n<h1>More than 150 FREE Online SOLIDWORKS lessons at MySolidWorks<\/h1>\n<p>You already know about <a href=\"http:\/\/my.solidworks.com\/\" target=\"_blank\">MySolidWorks<\/a>, your place for all things SOLIDWORKS. But what about <a href=\"http:\/\/my.solidworks.com\/mylearning?scid=6103\" target=\"_blank\">MySolidWorks Training<\/a>? It\u2019s the ever growing, free online catalog of learning material that allows you to discover SOLIDWORKS features and functionalities.<\/p>\n<p>MySolidWorks Training is<\/p>\n<ul class=\"pillar-second-block\">\n<li>Convenient with unlimited 24\/7 access to online training<\/li>\n<li>Easy to follow with videos and example files<\/li>\n<li>To the point: you can test your knowledge with quizzes after each lesson<\/li>\n<\/ul>\n<p>The hundreds of recorded online SOLIDWORKS Lessons cover the entire breadth of functionality, from\u00a0 Drawing to Simulation.<\/p>\n<p><strong>There is no better place to improve your SOLIDWORKS skills<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-8826 colorbox-8825\" src=\"http:\/\/blogs.solidworks.com\/tech\/wp-content\/uploads\/sites\/4\/Screen-capture48.png\" alt=\"MySolidworks training catalog\" width=\"932\" height=\"712\" \/><\/p>\n<h1>Do you want a better SOLIDWORKS Knowledge Base?<\/h1>\n<p>If so, help us improve it. It\u2019s fast and easy.<\/p>\n<table>\n<tbody>\n<tr>\n<td><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-4879 colorbox-8825\" src=\"http:\/\/blogs.solidworks.com\/tech\/wp-content\/uploads\/sites\/4\/Screen-capture38.png\" alt=\"Solution survey form\" width=\"256\" height=\"509\" \/><\/td>\n<td>When you access a Solution in the SOLIDWORKS Knowledge Base, a feedback form is always available on the left hand side, as shown here. This is where you tell us about your experience. Whether it\u2019s good or bad, and especially when it\u2019s bad, please let us know. We have recently improved our management of feedback forms to more diligently take actions on Solutions you tell us are \u201cPoor\u201d or \u201cDifficult\u201d to find. So you will soon see improvements to the Solutions you bring to our attention.<br \/>\nAlso, please give us a hint in the Comments field about the nature of your dissatisfaction (Solution may be obsolete, duplicate or incomplete for instance).<br \/>\nThere\u2019s nothing so obvious that a short comment won\u2019t help clarify.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h1>SOLIDWORKS 2016 Pre-Release 1<\/h1>\n<p>SOLIDWORKS 2016 PR1 is available for <a href=\"https:\/\/www.solidworks.com\/sw\/support\/downloads.htm\" target=\"_blank\">download<\/a>. While your computer is downloading and installing all the files, consider putting this time to good use: <a href=\"http:\/\/blogs.solidworks.com\/solidworksblog\/2015\/08\/sneak-peek-15-features-coming-in-solidworks-2016.html\" target=\"_blank\">Learn about 15 great Features coming in SOLIDWORKS 2016<\/a> and get ahead of the crowd in your expertise of SOLIDWORKS 2016.<\/p>\n<h1>Noteworthy Solutions from the SOLIDWORKS Knowledge Base<\/h1>\n<p><b><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-408 colorbox-8825\" src=\"http:\/\/blogs.solidworks.com\/tech\/wp-content\/uploads\/sites\/4\/Screen-capture3.png\" alt=\"icon - SW\" width=\"16\" height=\"16\" \/> Why is \u201cCould not load SOLIDWORKS DLL: sldshellutils\u201d error returned when selecting \u201cPack and Go\u2026\u201d from SOLIDWORKS\u00ae or SOLIDWORKS\u00ae Explorer?<br \/>\n<\/b>If your upgrade or install was performed after July 15th, 2015 the most likely explanation is a known conflict caused by Microsoft\u00ae update KB 3072630 which was released on July 15th, 2015. This update makes changes to the Windows Installer. To address this problem, try the steps in Solution Id:\u00a0<a href=\"https:\/\/customerportal.solidworks.com\/eservice_enu\/start.swe?SWECmd=GotoView&amp;SWEView=SW+KBase+Solution+View+(eService)&amp;SWERF=1&amp;SWEBU=1&amp;SWEApplet0=SW+KBase+Solution+Form+Applet+(eService)&amp;SWERowId0=1-3YWAHS3\" target=\"_blank\">S-069551<\/a> (with your IT department\u2019s assistance if required).<\/p>\n<p><b><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-408 colorbox-8825\" src=\"http:\/\/blogs.solidworks.com\/tech\/wp-content\/uploads\/sites\/4\/Screen-capture3.png\" alt=\"icon - SW\" width=\"16\" height=\"16\" \/> What can cause the error \u201cFailed to create ToolboxLibrary object\u201d, followed by \u201cSOLIDWORKS database is missing\u201d while accessing SOLIDWORKS\u00ae\u00a0 Toolbox add-in?<br \/>\n<\/b>If your upgrade or install was performed after July 15th, 2015 the most likely explanation is a known conflict caused by Microsoft\u00ae update KB 3072630 which was released on July 15th, 2015. This update makes changes to the Windows Installer. To address this problem, try the steps in Solution Id: <a href=\"https:\/\/customerportal.solidworks.com\/eservice_enu\/start.swe?SWECmd=GotoView&amp;SWEView=SW+KBase+Solution+View+(eService)&amp;SWERF=1&amp;SWEBU=1&amp;SWEApplet0=SW+KBase+Solution+Form+Applet+(eService)&amp;SWERowId0=1-3Y1KCIX\" target=\"_blank\">S-069491<\/a> (with your IT department\u2019s assistance if required).<\/p>\n<p><b><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-408 colorbox-8825\" src=\"http:\/\/blogs.solidworks.com\/tech\/wp-content\/uploads\/sites\/4\/Screen-capture3.png\" alt=\"icon - SW\" width=\"16\" height=\"16\" \/> Why is \u201cDWG document manager library is invalid or missing\u201d error seen launching SOLIDWORKS\u00ae or SOLIDWORKS\u00ae Explorer?<br \/>\n<\/b>If your upgrade or install was performed after July 15th, 2015 the most likely explanation is a known conflict caused by Microsoft\u00ae update KB 3072630 which was released on July 15th, 2015. This update makes changes to the Windows Installer. To address this problem, try the steps in Solution Id:\u00a0<a href=\"https:\/\/customerportal.solidworks.com\/eservice_enu\/start.swe?SWECmd=GotoView&amp;SWEView=SW+KBase+Solution+View+(eService)&amp;SWERF=1&amp;SWEBU=1&amp;SWEApplet0=SW+KBase+Solution+Form+Applet+(eService)&amp;SWERowId0=1-3YDYAMV\" target=\"_blank\">S-069521<\/a> (with your IT department\u2019s assistance if required).<\/p>\n<p><b><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-408 colorbox-8825\" src=\"http:\/\/blogs.solidworks.com\/tech\/wp-content\/uploads\/sites\/4\/Screen-capture3.png\" alt=\"icon - SW\" width=\"16\" height=\"16\" \/> How will future SOLIDWORKS\u00ae releases be tested and supported on Windows 10 across the different update branches offered by Microsoft (e.g. Current Branch, Long Term Servicing branch)?<br \/>\n<\/b>Below is a summary:<\/p>\n<p><span lang=\"fr\">\u2022<\/span><span lang=\"en-US\"> Future SOLIDWORKS releases will be tested and supported on whatever is the latest CB (Current Branch \u2013 \u201cWindows Update\u201d) at the time a SOLIDWORKS Service Pack is released. Refer to this page (<\/span><a href=\"http:\/\/wincom.blob.core.windows.net\/documents\/Win10EditionsCompareTable_FINAL.pdf\"><span lang=\"en-US\"><span style=\"color: #0066cc;\">http:\/\/wincom.blob.core.windows.net\/documents\/Win10EditionsCompareTable_FINAL.pdf<\/span><\/span><\/a><span lang=\"en-US\">) for the differences.<\/span><\/p>\n<p><span lang=\"fr\">\u2022<\/span><span lang=\"en-US\"> All CBBs (Current Branch for Business updates) and LTSBs (Long Term Servicing Branch versions) will be inherently supported by SOLIDWORKS since they are an accumulation of all or a subset of CB\u2019s.<\/span><\/p>\n<p><span lang=\"fr\">\u2022<\/span><span lang=\"en-US\"> The End Of Life plan for the SOLIDWORKS release will remain unchanged from our current policy. For details visit: <\/span><a href=\"http:\/\/www.solidworks.com\/sw\/support\/solidworks-support.htm?tabshow=2\"><span lang=\"en-US\"><span style=\"color: #0066cc;\">http:\/\/www.solidworks.com\/sw\/support\/solidworks-support.htm?tabshow=2<\/span><\/span><\/a><\/p>\n<p><span lang=\"fr\">\u2022<\/span><span lang=\"en-US\"> Customers who want to take a conservative approach of not taking Win 10 new functionality (i.e. LTSB) will need to purchase Windows 10 Enterprise per this page (<\/span><a href=\"http:\/\/wincom.blob.core.windows.net\/documents\/Win10EditionsCompareTable_FINAL.pdf\"><span lang=\"en-US\"><span style=\"color: #0066cc;\">http:\/\/wincom.blob.core.windows.net\/documents\/Win10EditionsCompareTable_FINAL.pdf<\/span><\/span><\/a><span lang=\"en-US\">).<br \/>\nFrom Solution Id: <a href=\"https:\/\/customerportal.solidworks.com\/eservice_enu\/start.swe?SWECmd=GotoView&amp;SWEView=SW+KBase+Solution+View+(eService)&amp;SWERF=1&amp;SWEBU=1&amp;SWEApplet0=SW+KBase+Solution+Form+Applet+(eService)&amp;SWERowId0=1-40YR65X\" target=\"_blank\">S-069650<\/a><br \/>\n<\/span><\/p>\n<p><b><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-405 colorbox-8825\" src=\"http:\/\/blogs.solidworks.com\/tech\/wp-content\/uploads\/sites\/4\/Screen-capture1.png\" alt=\"Icon - EPDM\" width=\"16\" height=\"16\" \/> What can cause the error \u2018The program and the file vault are of incompatible versions\u2019 when I log in to a vault via Web client?<\/b><br \/>\nOne possible reason is that the web server and web client are on different versions.<br \/>\nFor example, a customer may install PDM 2014 version server components, and then upgrade to the 2015 version. If customer does not actually upgrade the PDM web server component thoroughly or if the customer omits the web server in the upgrade, the web server component remains on the 2014 version. This causes version incompatibility because the web server remains on the 2014 version, while the thick client is on the 2015 version.<br \/>\nTroubleshooting instructions can be found in Solution Id: <a href=\"https:\/\/customerportal.solidworks.com\/eservice_enu\/start.swe?SWECmd=GotoView&amp;SWEView=SW+KBase+Solution+View+(eService)&amp;SWERF=1&amp;SWEBU=1&amp;SWEApplet0=SW+KBase+Solution+Form+Applet+(eService)&amp;SWERowId0=1-3WYZCKH\" target=\"_blank\">S-069402<\/a>.<\/p>\n<p><b><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-405 colorbox-8825\" src=\"http:\/\/blogs.solidworks.com\/tech\/wp-content\/uploads\/sites\/4\/Screen-capture1.png\" alt=\"Icon - EPDM\" width=\"16\" height=\"16\" \/> Why can it be the case that a SOLIDWORKS\u00ae Enterprise PDM reference does not update in the parent assembly using the Update References tool even when the tool states the update is \u201csuccessful\u201d?<\/b><br \/>\nThis will occur when the reference to be update is already contained in the same folder as the parent assembly. See the full explanation in Solution Id: <a href=\"https:\/\/customerportal.solidworks.com\/eservice_enu\/start.swe?SWECmd=GotoView&amp;SWEView=SW+KBase+Solution+View+(eService)&amp;SWERF=1&amp;SWEBU=1&amp;SWEApplet0=SW+KBase+Solution+Form+Applet+(eService)&amp;SWERowId0=1-4064OMA\" target=\"_blank\">S-069611<\/a>.<\/p>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-639 colorbox-8825\" src=\"http:\/\/blogs.solidworks.com\/tech\/wp-content\/uploads\/sites\/4\/Flow-Simulation-icon.png\" alt=\"icon - Flow Simulation\" width=\"16\" height=\"16\" \/> I received the message \u201c Irregular (not properly resolved) cells in mesh\u201d in version 2015 SP4 but not in version 2014?<\/strong><br \/>\nThe SOLIDWORKS Flow Simulation developers reported that similar \u2018irregular cells\u2019 were in the previous version too, but starting from version 2015 SP4 this new message was added as a warning. To avoid \u2018irregular cells\u2019 users can sometimes further refine the local regions or just ignore them if the results are not significantly affected. Usually these cells are found in quite difficult complex geometry locations where it is not possible to further refine.\u00a0 Such cell is fully filled by solid or fluid, because of the impossibility to treat the local geometry correctly. See the full explanation in Solution Id: <a href=\"https:\/\/customerportal.solidworks.com\/eservice_enu\/start.swe?SWECmd=GotoView&amp;SWEView=SW+KBase+Solution+View+(eService)&amp;SWERF=1&amp;SWEBU=1&amp;SWEApplet0=SW+KBase+Solution+Form+Applet+(eService)&amp;SWERowId0=1-3X2O907\" target=\"_blank\">S-069407<\/a>.<\/p>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-639 colorbox-8825\" src=\"http:\/\/blogs.solidworks.com\/tech\/wp-content\/uploads\/sites\/4\/Flow-Simulation-icon.png\" alt=\"icon - Flow Simulation\" width=\"16\" height=\"16\" \/> Does SOLIDWORKS\u00ae Flow Simulation create a session log file that provides details similar to what the Journal file or Performance file does for SOLIDWORKS?<br \/>\n<\/strong>Yes. To view this SOLIDWORKS\u00ae Flow Simulation log file:<br \/>\n1) In Windows\u00ae Explorer, type \u2018%temp%\u2019 to access the user temp folder (typically \u2018C:\\Users\\[username]\\AppData\\Local\\Temp\u2019).<br \/>\n2) Open the file \u2018ngp.log\u2019 in a text viewer such as Notepad.<br \/>\nFrom Solution Id: <a href=\"https:\/\/customerportal.solidworks.com\/eservice_enu\/start.swe?SWECmd=GotoView&amp;SWEView=SW+KBase+Solution+View+(eService)&amp;SWERF=1&amp;SWEBU=1&amp;SWEApplet0=SW+KBase+Solution+Form+Applet+(eService)&amp;SWERowId0=1-3ZVZF29\" target=\"_blank\">S-069597<\/a>.<\/p>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-410 colorbox-8825\" src=\"http:\/\/blogs.solidworks.com\/tech\/wp-content\/uploads\/sites\/4\/Screen-capture4.png\" alt=\"icon - Simulation\" width=\"16\" height=\"16\" \/> How to zoom in 2D graphs in SOLIDWORKS Simulation?<\/strong><br \/>\nSOLIDWORKS Simulation allows users to display results in graphs (or diagrams).<br \/>\nIt is unclear to many users how to better view the curve in regions where many data points are close to each other.<br \/>\nThere are actually three ways to zoom in, each with pros and cons.<br \/>\n\u2013 Enlarge or maximize the window of the graph<br \/>\n\u2013 Zoom in pressing the Ctrl key while creating a box with the cursor<br \/>\n\u2013 Using the Chart properties.<br \/>\nSee more in Solution Id: <a href=\"https:\/\/customerportal.solidworks.com\/eservice_enu\/start.swe?SWECmd=GotoView&amp;SWEView=SW+KBase+Solution+View+(eService)&amp;SWERF=1&amp;SWEBU=1&amp;SWEApplet0=SW+KBase+Solution+Form+Applet+(eService)&amp;SWERowId0=1-BUAV83\" target=\"_blank\">S-018881<\/a>.<\/p>\n<p>\u2013 \u2013 \u2013 = = = o o O o o = = = \u2013 \u2013 \u2013<\/p>\n<p>That\u2019s it for this month. Thanks for reading this edition of SOLIDWORKS Support News.<\/p>\n<p>Originally posted by Julien Boissat\u00a0in the <a href=\"http:\/\/blogs.solidworks.com\/tech\/2015\/09\/solidworks-support-monthly-news-september-2015.html\" target=\"_blank\">SOLIDWORKS Tech Blog<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Welcome to this new edition of the SOLIDWORKS Support Monthly News, coauthored by members of the SOLIDWORKS Technical Support teams worldwide. More than 150 FREE Online SOLIDWORKS lessons at MySolidWorks&hellip; <\/p>\n","protected":false},"author":1,"featured_media":798,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[25],"class_list":["post-3467","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-solidworks","tag-solidworks-2"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/www.solidapps.co.uk\/blog\/wp-json\/wp\/v2\/posts\/3467","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.solidapps.co.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.solidapps.co.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.solidapps.co.uk\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.solidapps.co.uk\/blog\/wp-json\/wp\/v2\/comments?post=3467"}],"version-history":[{"count":4,"href":"https:\/\/www.solidapps.co.uk\/blog\/wp-json\/wp\/v2\/posts\/3467\/revisions"}],"predecessor-version":[{"id":3657,"href":"https:\/\/www.solidapps.co.uk\/blog\/wp-json\/wp\/v2\/posts\/3467\/revisions\/3657"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.solidapps.co.uk\/blog\/wp-json\/wp\/v2\/media\/798"}],"wp:attachment":[{"href":"https:\/\/www.solidapps.co.uk\/blog\/wp-json\/wp\/v2\/media?parent=3467"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.solidapps.co.uk\/blog\/wp-json\/wp\/v2\/categories?post=3467"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.solidapps.co.uk\/blog\/wp-json\/wp\/v2\/tags?post=3467"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}