Delivery Information

SOLID Applications Limited takes every effort to supply each and every customer with a prompt and efficient delivery service.

All orders submitted via our website will be processed during normal office hours, therefore any orders placed outside this time may be subject to a small delay. All orders will be processed for delivery following confirmation that payment for the items has been received. We can only deliver our products to individuals or companies within the United Kingdom. All payments made via the SOLID Applications Limited Store are processed through WorldPay, we do not store any card payment details. To process your payment the total order value of your online shopping cart is passed through to the secure WorldPay servers, where payment details are submitted.

CustomTools and KeyShot Delivery

Delivery of orders for CustomTools and KeyShot will be completed by email. Once your order is completed and confirmed you will be emailed your software serial number(s) along with instructions on how to download the software. There is no physical shipment of these products. Once you have been issued with your software serial number, any return of these items will no longer be accepted.

3D SpaceMice Deliveries

All orders for SpaceMice will be delivered to the address you specify during the order process. As SOLID Applications Limited does not hold stock of the items, delivery will be completed via our supplier. SOLID Applications Limited will always request that delivery is completed on a next day basis. However if we receive any notification of any delay in delivery, we will inform you at the earliest opportunity. 3D SpaceMice are supplied with a minimum 2 year limited hardware warranty, details of which can by supplied on request. Please note we cannot deliver to PO Box addresses.

Hardware Deliveries

All orders for computer Hardware can only be delivered to the registered credit / debit card address used for payment. As SOLID Applications Limited does not hold stock of the items, delivery will be completed via our supplier. SOLID Applications Limited will always request that delivery is completed on a next day basis. However if we receive any notification of any delay in delivery, we will inform you at the earliest opportunity. Please note we cannot deliver to PO Box addresses.

Please feel free to contact us with queries, requests, or comments you may have about our Delivery Policy. We welcome any communication via our query system: http://www.solidapps.co.uk/store/index.php?route=information/contact

Copyright © 2018 SOLID Applications Ltd. All Rights Reserved.
SOLID Applications Limited | Old Market Place | Market Street | Oldbury | West Midlands | B69 4DH | United Kingdom
SOLID Applications Limited is a limited company registered in England and Wales. Registered number: 3498006. Registered office: 78 Birmingham Street, Oldbury, West Midlands, B69 4EB.
VAT Reg No: GB 705 1839 44 | customersupport@solidapps.co.uk
*Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and are included in any inclusive minutes for all land lines and mobiles.