Customer Support Services


Managed Services Training Customer Support Hotline User Group Meetings Contract Services	Customer Support As well as the pro-active support services offered through our ManEdged Services Contract we are also able to offer reactive support via the telephone or Internet services. Customer Support Hotline Helpdesk Web Edition Helpdesk Express The Customer Support Hotline, which is manned continually throughout normal working hours, provides you with a direct line to the fully qualified engineers in our Customer Support Department. Each incoming call is logged and monitored to enable on going analysis. We endeavour to resolve the majority of calls in the shortest possible time by telephone to ensure that our customers are able to continue working with the minimum delay. When a situation cannot be resolved over the telephone or using Helpdesk Express we will schedule a site visit by an Applications Consultant. Download the Flyer (1Mb) Helpdesk Web Edition is our online support centre, where support calls can be logged and updated; where you can view the current status of a call; access the Frequently Asked Questions (FAQ) database; download user guides for product installation/upgrades; download product updates; and download other customer-only content. Helpdesk Express (powered by GoToAssist from Citrix Online) is a Web-based screen-sharing application that helps us provide the high quality technical support services expected by our customers. When you make a call to our Customer Helpdesk, you don’t need to spend time trying to explain your problem or query, as our Support Engineers are able to remotely access your PC and take a look for themselves. With SOLID Applications Helpdesk Express we resolve issues quickly and shorten call times significantly. Download the Flyer (1Mb)

Call us on (0121) 544 1400, Fax on (0121) 544 1600 or Email info@solidedgeUK.com